Configuration
Site Settings
Site Settings For: Site, Business Unit or an Organization Admins If you are the Organization or Site Admin, you can access our Web platform to create, edit, or view the following information: Located at your Profile - Site Settings Site Settings Categories Situation Types Teams Site Admin view Organization Admin view (https://storage.crisp.chat/users/helpdesk/website/88003Some readersOrganization Settings
Organization Settings Exclusive section for the administrators of the Organization The Org Admin role allows you to configure options at the Rever structure level. Here are the settings you can configure by accessing the Organization Settings section in your profile on the Web: Personalization Organization structure Sites Categories Situations Types Impact Metrics Groups Teams Currency Domains Webhooks API Keys (https://storage.crisp.chat/users/helpdesk/website/Some readersAttributes (Tags)
Attributes (Tags) What are Attributes? Attributes and Tags are used to help organize your users into virtual teams. Typically Attributes and Tags closely follow a typical organization structure. Attributes (Tags) are more flexible than a typical organization structure as users and Revs can have multiple Attributes (Tags) assigned to themselves. At Rever, we classify Attributes (Tags) as follows: Location Attributes (Business Unit, Country and Site) Area Attributes (Areas, Product or OFew readersCoach Load Balance
Coach Load Balance Limit the number of Revs a Coach can participate in at one time? Coaches have a crucial role within your organization; they are the ones who follow up, support, and advise users in the execution of their Revs. This can become overwhelming. In order to balance the workload of Coaches, you can limit the number of Revs a Coach can participate in at one time. This function is optional and is activated by Site. Contact your Customer Success Manager with the desired Rev LimitFew readersMinimum System Requirements
Minimum System Requirements Here you will find the minimum compatible versions to operate the Rever platform. These versions are subject to change without notice. WEB Any modern web browser will support the Rever platform: Chrome, Edge, Firefox and / or Safari. MOBILE DEVICES The mobile application can be installed on any Android or Apple model within the following range of versions. Android Minimum Compatible version: 6.x - Marshmallow iOS Minimum CompatibleFew readersConfigure Microsoft Active Directory SSO
Configure Microsoft Active Directory SSO To access Rever through Microsoft Active Directory, you must have the appropriate plan in your organization. If you already have this kind of access or have any questions, please get in touch with your Customer Success. Once you have the Microsoft Active Directory plan, ask your Customer Success to begin the first configuration phase. Once Rever activates this authentication, please proceed with the rest of the configuration; this must be done by theFew readersRever Mobile App Automatic Updates
Rever Mobile App Automatic Updates How do I turn on automatic updates on Google Play and App Store? If you want to keep Rever app updated, please follows these simple steps, so you do not miss anything. Android Tap on Google Play Store from your cellphone or tablet. Click on the menu bar. Go to settings. Select Auto-update apps. Make sure to select "Over Wi-Fi" or "Over any network." (https://storage.crisp.chat/users/helpdesk/website/880034ddf1a2a800/image4h8td8.pnFew readersActivity Logs
Activity Logs If you want to know more about your activity logs within Rever in a very detailed way, you can do it directly from your profile in the option "My Activity Logs." You will find the following information about your activity: Name and description of the action Time of the event Organization activity IDs PC model and browser VersionFew readers
FAQ
Common Problems with the Mobile App
Rever version Please verify the latest version of the App is updated. The simplest way to do this is to go to your Store (App Store on iOS and Play Store on Android), search "Reverscore" or "Rever Inc," and see if the update button is displayed. If so, we invite you to update your application; if you only see the Open button, then you have installed the latest version. Versions required AlthoughFew readersGoogle Login Issues
If you experience any issues when trying to login using the Single Sign-On of Google, please try the following troubleshooting: Go to Google Chrome Settings (you can add directly the command chrome://settings/content/popups in the navigation bar) Tap "Site Settings" Click on the "Pop-Ups and redirect" optioFew readersRelease Notes (Changelog)
Dec 2nd - Dec 8thFew readers
Rever Administration
Activate Weekly Activity Summary
Activate Weekly Activity Summary As a Rever user, you will receive a weekly email with a summary of your activity within Rever. What information can I find? Active Challenges Weekly Top Active Users: Weekly Top Revs Weekly Top Active Coaches Your Revs in progress This information will help you have an overview of all those improvement ideas that benefit your organization. This option iSome readersManage Users as a Site Admin
Manage Users as a Site Admin Assign Coach or Impact Validator role, reset or remove users. Content What actions can I execute in my administrator role? Add Users Manually Add Users In Bulk Edit User account Reset Password Delete Users Reactivate Users Filter users Download user's report As a Site Admin of your Site, you can manage all the users from the People Section of the Rever platform. Follow the steps below: Go to the main menu bar and select Settings (enginSome readersNotification Center
Notification Center Explore the notifications for your activities and executions, determine when your attention is needed, and take immediate action. Ensure you don’t miss a beat, access notifications via email, the notification center (🔔), or within the mobile app, whenever you need them. Notification List Learn about the channels and rules of the available notifications of your activity in ReveSome readersMy Profile
What can you find in this article? Content: My Profile About Highlights Activity Recognitions Edit my profile Add my Skills Manage Notifications Manage my Password My Profile My profile is the place where you can find all your information and activity in Rever; view, edit, analyze and execute some actions. Five important sections: About Highlights Activity Recognitions Edit My Profile Web view (https://storage.crisp.chat/users/helpdesk/website/880034dSome readersUploading Images Issue [Microsoft Azure]
Uploading Images Issue Microsoft Azure If your company stores images in Microsoft Azure and you cannot upload images to Revs when you were previously able to, kindly log out of your Rever session and log back in. The issue is that your Azure connection (token) expires after a certain period of time, yet your Rever session remains connected. In order to reestablishFew readersValidations (Implementation and Impact Validation)
Validations (Implementation and Impact Validation) What can I find in this article? Implementation Impact Validation A complete section dedicated to the Implementations and Impact Validations with two sub-sections that will facilitate the search and approval of Revs pending implementation and validation. Implementation: In this sub-section, you will see all those Revs pending to be implemented, meaning completed Revs that need to be implemented by the Coach assigned to the Rev. ImFew readersForgot my password
Forgot my password Follow these steps to reset and recover your password What can you find in this article? Content Reset my password Recover my password without having an email address Change my Password Reset my password In case you don't remember your password, you can retrieve it from the mobile app or from the web. All you need is access to your login email address. Mobile Type your email address Click on "Reset" Click on "Recover password" Check yourFew readersSelect Language
Select Language In Rever, you can select your preferred language for the platform. Available for all users on the web or mobile app. Languages available: English (US) Čeština (Czech) Dansk (Danish) Deutsch (Deutschland) Español (Latin America) Suomi (Finnish) Français (France) Italiano (Italy) 日本語 (Japanese) 한국어 (Korean) Lietuviu (Lithuanian) Português (Portugal) Русский (Russian) Türkçe (Turkish) Українська (Ukrainian) 中文 (Chinese) IsZulu (Zulu) How to select your language?Few readersWebhooks (Integrations)
Webhooks (Integrations) Connect the People, and Systems, that Drive Performance Empower the Frontline, and those supporting the Frontline, with a holistic view of the information, activity, and visibility needed to take action and make decisions. Rever's built-in Webhooks is a way to receive automated data updates to your server(s) and data systems. Think of them as subscribing to an automated message system that informs your systems when an event happens in your Rever platform. (https:Few readersRever User types
Rever User types In Rever, the most important role is the one you do by capturing all those ideas that help improve your company. Rever provides different experiences depending on the role that has been assigned to you. Below you will find a brief description for each, allowing you to identify them within the platform and assign them accordingly: Regular Users Regular User By having access to Rever, we are all Regular users; we can create Revs, participate in Challenges, be assigneFew readersComplete Rever Registration
Complete Rever Registration If you have been invited to join Rever or have received an email asking you to complete your registration, these are the steps you need to follow to complete your first login. Download the mobile app in the App Store or Google Play You can also use our web version. Access Rever (Web, iOS, or Android) Enter your email or user, then click on Next Complete the form with your First Name, Last Name, select a password and confirm it, read and mark the TerFew readersRever Access: IP Addresses to Whitelist
Rever Access: IP Addresses to Whitelist IP Addresses to Whitelist The following list of domains and addresses need to be whitelisted in order for Rever to work at full capacity. The list includes addresses for our platform, our support system, analytics we use to improve our service, and more. Disclaimer Our services are hosted with Amazon Web Services (AWS) providing Load Balancers front-facing our web services. These load balancers are managed by Amazon directly and do not have aFew readersBroadcast messages with Rever
Broadcast messages with Rever Maintain communication with your teams Nowadays, we need to move fast and make sure that our messages are delivered and received effectively. Don’t invest time to develop your communication mechanics; with Rever, you can broadcast the messages to your team and track the delivery. Just provide us the following information: Target (Email, site, or area) Channel (email or Rever platform) Send date The subject line and content Sender and signatureFew readersManage Users as a Coach
Manage Users as a Coach How to manage users as a Coach As a Coach, you can add Users from the People section of the Rever Web. Please follow the steps below: Go to your Settings Select the "People" section The actions you can perform include: Add new users - Click on the blue button Find users - Tap the search bar Check their Status (Joined, Created, or Pending)* Status of Users:Few readersOrganization Logs
Organization Logs If you are an Organization admin and want to know more about your organization's activity logs within Rever, you can do it directly in Settings at the top right corner and select "Organization Logs." Information displayed: Name and description of the action Time of the event Source account name Organization activity IDs PC model and browser User's versionFew readersHelp Center
Help Center What is the Help Center? On our help center page, you will find simple guides on how to use Rever along with answers to frequently asked questions about our solution. How to access the Web? Go to the button of the main menu on the web Or in the Home section go to the Activity bar and select Help Center (https://storage.crisp.chat/users/helpdesk/website/880034ddf1a2a800/image1Few readersUpgrade my Rever Program
Upgrade my Rever Program Need to add more users? If you want to upgrade your Essential plan to access more features, users and personalize Organization, we recommend "Business" or "Enterprise" programs. Learn more here: https://reverscore.com/plans/ Or contact us at our support chat or send us an email to support@reverscore.comFew readersCustomer Support
Customer Support Learn more about our customer support service, so you always know where to get help. Learn more about our Customer Support When should I contact customer support for Rever? ALWAYS! If you have any questions, issues, suggestions, or comments. We love to hear from you and will be very glad to learn more about your experience with Rever. Where can I find more information about the platform and how to capture ideas? You are in the right place! If you are reading thisFew readersMicrosoft Azure Image Storage
Microsoft Azure Image Storage What is the Microsoft Azure Image Storage? It is a private remote storage service (similar to Dropbox or Google Drive) where you can storage images and files related to your organization's Rever activity. How does it work? You control, encrypt and protect the images stored in your platform. Rever can leverage and integrate with Azure Active Directory, by adding an extra layer of security that you can control. Rever web and mobile applications store imFew readers